Privacy Policy

Maple Leaf Exterior Cleaning ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any personal information that you provide to us through our website (www.mapleleafexterior.co.uk) or when you contact us for a quote.

For the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), the data controller is Maple Leaf Exterior Cleaning, based in Frampton Cotterell, United Kingdom.

Information We Collect We may collect and process the following data about you:

  • Identity Data: Your first name and last name.

  • Contact Data: Your email address and telephone number.

  • Location Data: The address where our exterior cleaning services are required.

  • Service Data: Photos of your property (before/after images) for the purpose of quoting or documenting our work.

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and operating system (automatically collected via cookies to help our website run smoothly).

How We Use Your Data We will only use your personal data when the law allows us to. Most commonly, we use your data for the following purposes:

  • Performance of a Contract: To provide you with a quotation, schedule a site visit, and carry out the cleaning services you have requested.

  • Legitimate Interests: To keep business records, improve our services, and manage payments.

  • Legal Obligation: To comply with legal or regulatory requirements (e.g., tax records for HMRC).

Data Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to employees and contractors who have a business need to know.

Data Retention We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Client Records: Generally kept for 6 years for tax purposes.

  • Quote Inquiries: Kept for 12 months if the work does not proceed, to allow for future scheduling.

Sharing Your Data We do not sell your personal data to third parties. We may share your data with:

  • Service Providers: IT and system administration services (e.g., our email or accounting software providers).

  • Professional Advisers: Accountants, insurers, and lawyers if necessary.

  • Regulators: HM Revenue & Customs (HMRC) and other authorities who require reporting of processing activities in certain circumstances.

Your Legal Rights Under the UK GDPR, you have rights regarding your personal data, including the right to:

  • Request access to your personal data.

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request the transfer of your personal data to you or a third party.

To exercise any of these rights, please contact us using the details below.

Cookies Our website may use small files called cookies to improve your experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Contact Us If you have any questions about this privacy policy or our privacy practices, please contact us:

Maple Leaf Exterior Cleaning

Email: enquiries@mapleleafexterior.co.uk

Phone: 0117 238 8885